Know the Facts

Common Myths

Busy shift rumours, “store rules”, and half-truths, cleared up in plain English. Check the facts, then use the links to act.

Questions and answers illustration
This is not legal advice. Consult with the union or a legal professional for further guidance. The 2025 EA has just been approved and information here may update frequently.

Myth → Fact (quick reference)

MythFact
“No breaks if it’s busy.”Break entitlements still apply. Management can schedule when, not whether you take them. See Rosters & Breaks.
“You must accept last-minute shifts.”You can say no if you’re unavailable, and shouldn’t be penalised. See Rosters & Breaks.
“Staying late gets ‘varied’, not overtime.”Over 60 minutes late is usually overtime. Decline variation so it isn’t converted to ordinary time. See Overtime & Variation.
“Talking about the union can get you in trouble.”You’re protected. You can join, talk about, or act as a delegate within the law. See Contact GWU.
“Trainee modules are unpaid at home.”Approved traineeship training time should be paid. See Traineeships.
“Meal break is strictly 30 mins.”EA allows 30–60 minutes (unpaid). Paid rest breaks still apply by shift length. However, keep in mind that if you take longer than 30 minutes, you will lose more pay. See Rosters & Breaks.
“No breaks if it’s busy”
Breaks are an entitlement, not a luxury. Management can time your break for operational needs, but you must still get it within the rules. You can’t be made to work more than 5 hours without a break, and you shouldn’t be forced to take a meal break in the first hour.
“If I accept the variation, it’s fine”
The “variation” prompt edits your roster to match what you worked. If you finished 60+ minutes late, accepting can convert overtime to ordinary time. It’s usually in your interest to decline and claim overtime.
“You can’t say no to shifts”
You can decline if you’re unavailable. You’re not required to arrange a swap (you may choose to as a courtesy).
Your base shift is different, you’re expected to work it or organise a swap.
“Union talk is banned in store”
You’re protected from adverse action for being in a union or discussing union matters within lawful bounds. If you’re threatened or targeted over union activity, get help immediately.
“Trainee study is on your own time (unpaid)”
Approved traineeship training is paid working time. Keep records of modules and time spent, and check your payslip. If unpaid, raise it.